1. Who we are

Solar Time Energy PTY LTD (“Solar Time Energy”, “we”, “us”, “our”) is a solar and home battery installer serving Brisbane, the Gold Coast and Ipswich, Queensland. This policy applies to personal information collected through our websites, including solarenergyinstallationproject.com and solartimeenergy.com.au, through our online quote forms, over the phone, by email and in person.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a New Energy Tech Consumer Code (NETCC) Approved Seller, we also handle your information in line with the commitments we make under that Code.

2. What we collect

The information we collect depends on how you deal with us. For a typical quote request it includes:

We only ask for information we reasonably need to respond to you. Fields marked optional on our forms are genuinely optional.

3. About your electricity bill

We ask for a recent electricity bill because it lets us recommend a realistic system size and estimate your savings, rather than guessing.

Please be aware that an electricity bill can contain more than your usage. It may show your full name, supply address, retailer account number and National Meter Identifier (NMI). We treat these details as personal information and use them only to assess your energy needs, confirm your meter and connection arrangements, and prepare your quote.

4. Why we collect it

We collect and use personal information to:

• respond to your enquiry and prepare a written quote;
• assess your roof, usage and switchboard, and design a suitable solar or battery system;
• work out which federal and Queensland rebates or incentives apply to your address, including Small-scale Technology Certificates (STCs);
• arrange site assessments, grid connection approvals, installation and inspections;
• register product warranties and provide after-sales service, maintenance and warranty support;
• process payments and, if you choose it, finance applications;
• meet our legal, tax, safety and record-keeping obligations, including electrical safety and NETCC requirements;
• improve our websites, quotes and customer service; and
• send you marketing you have agreed to receive, which you can opt out of at any time.

If you do not provide the information we need, we may not be able to give you an accurate quote or install a system at your property.

5. Who we share it with

We do not sell your personal information. We only disclose it where needed to do the work you have asked for, or where the law requires it. This can include:

Where another company handles your information for us, we require it to be used only for the service provided to us.

6. Overseas disclosure

Some of the service providers we use store or process data outside Australia. In particular, enquiries submitted through our online forms are processed by Jotform, and we use services such as Google for email, storage and analytics. These providers may hold data in the United States, the European Union or other countries.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, including through contractual safeguards. By submitting a form on our website you acknowledge that your enquiry will be processed by these providers.

If you would prefer not to have your details processed overseas, you can request a quote by phone on 1300 712 020 or by email to solartimeenergystc@gmail.com instead of using the online form.

7. Cookies & analytics

Our websites use cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use our pages. This may include analytics and measurement services provided by Google.

The information collected is generally aggregated and does not directly identify you. You can block or delete cookies through your browser settings. Some parts of the site may not work as expected if you disable cookies, but our contact details will still be available.

8. Direct marketing

We may send you information about solar, batteries, rebates and our services where you have asked us to, consented to it, or where we are otherwise permitted to do so under the APPs and the Spam Act 2003 (Cth).

Every marketing message includes a way to opt out. You can unsubscribe at any time using the link in the message, or by contacting us directly. Opting out of marketing does not affect service or warranty communications about a system you already have.

9. Storage & security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls on our systems, password-protected accounts, and limiting access to staff and contractors who need the information for their work.

Our websites use HTTPS to encrypt information in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach occurs that is likely to result in serious harm, we will assess it and notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

10. How long we keep it

We keep personal information only for as long as we need it for the purposes above, or as required by law. As a general guide:

• Quote requests that do not proceed are usually kept for up to 24 months, so we can respond if you come back to us.
• Installation, warranty and financial records are kept for the life of the warranty and for the period required by tax and corporate law, which can be seven years or longer.
• Marketing contact details are kept until you unsubscribe or ask us to delete them.

When information is no longer needed, we take reasonable steps to destroy it or de-identify it.

11. Access & correction

You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. You can also ask us to delete information we no longer need, subject to our legal record-keeping obligations.

Contact us using the details below and tell us what you need. We will respond within a reasonable period, generally within 30 days. We may need to verify your identity before releasing information. We do not charge for making a request, and we will tell you if a reasonable cost applies to providing access to a large volume of records.

If we refuse a request, we will explain why and tell you how you can complain.

12. Making a complaint

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

13. Changes to this policy & contact

We may update this policy from time to time to reflect changes in our services, systems or legal obligations. The current version is always published on this page with its “last updated” date. Material changes will be highlighted on this page.

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